Repair Terms and Conditions

Terms and Conditions for Paid Repairs

Eligibility for Repair

  • Products purchased from Indira
  • Products that are no longer under warranty (over 2 years from purchase);
  • Damaged products: breakage, scratches, deformations, oxidation, loss of plating;
  • Not eligible: incomplete, lost, counterfeit, or third-party modified products.

Repair Process

  1. Access portal: Log into your account and access the "Warranty and Repair Portal".
  2. Select "Paid Repair" if the product is not under warranty.
  3. Complete the form: Select the order and product, describe the issue, upload relevant photos.
  4. Send the product: Choose the shipping method and send the package.
  5. Evaluation: Our team will inspect the product and send a quote within 2 business days, which will include:
    • Estimated repair cost
    • Estimated duration
    • Notes on limitations or risks
  6. Confirmation: The repair is performed only after explicit confirmation from the customer.

Costs and Payment

  • The repair price varies depending on complexity.
  • Round-trip shipping cost: 10 GBP.
  • Payment can be made upon delivery or online, as per the option in the form.

Repair Duration

Repairs are carried out within a maximum of 15 calendar days from acceptance of the offer. In exceptional cases, the customer will be notified.

Repair Warranty

  • The repair comes with a 14-day warranty.
  • If the issue recurs within this period, the product will be re-evaluated and repaired free of charge.
  • Defects arising later from other causes are not covered by this warranty.

Repair Refusal and Return

  • If the product cannot be repaired or the customer refuses the offer, the product will be returned.
  • The shipping cost (10 GBP) will be borne by the customer and paid upon delivery.
  • Packages sent without a request in the portal or without prior confirmation will be refused.

Maintenance Recommendations

To avoid further costs:

  • Avoid contact with water, perfumes, chemicals;
  • Do not wear jewelry during sleep, showering, or intense physical activities;
  • Store jewelry in dry and clean places.