Currently, we do not offer custom jewelry services. Every piece in our collections is carefully designed to reflect our brand's aesthetics and values.

However, I have a design in mind – can I send it?

Yes, please! If you have a model or idea you like, send us a picture or description. Even if we cannot create the jewelry specifically for you, we constantly draw inspiration from your ideas and desires for future collections. Who knows? Your design might come to life in the next launch.

Where can I send my suggestion?
You can write to us directly by email at support@indira.ro

• How do I pay for Indira jewelry?
  We accept most credit cards (Visa, Mastercard, etc). Payment can also be made cash on delivery or by bank transfer.
• Is the site secure?
  Our website uses SSL, ensuring that browsing and purchases are perfectly secure.

• Where does Indira deliver?
  Our products can be delivered throughout Romania and most EU countries.
• Who will deliver my package?
  Indira collaborates with FanCourier and Sameday for shipping within Romania, and DHL for international deliveries.
• What is the delivery cost?
  For orders over 34 GBP, delivery is free. For orders under 34 GBP, the delivery cost is 3 GBP.
• How long until I receive my package?
  All orders placed by 2 PM on working days are shipped the same day. Orders placed after 2 PM are shipped the next working day. Generally, most orders are delivered within 24 hours of shipment. However, during busy periods (holidays, Black Friday) the delivery duration can be up to 4 days.
• What happens if I miss the first delivery attempt?
  For packages delivered by FanCourier that could not be handed over to the recipient, the courier will attempt a second delivery.
• Can I track my order's shipment status?
  Absolutely! For all orders shipped through Fan Courier, you can track the shipment status by checking the AWB in your order history.

• Can I return purchased jewelry?
  Yes! We want all our clients to own only jewelry they are completely delighted with. If the purchased jewelry doesn’t meet your expectations for any reason, you can make a free exchange/return directly from your account.
• Can I return customized jewelry?
  Customized jewelry, either at the time of purchase or afterwards, cannot be returned according to O.U.G. 34/2014: art 16, paragraph c).
• How do I return Indira jewelry?
  To ensure you have a pleasant experience from start to finish, we have created a simple exchange/return process, and it’s all done in just a few clicks. Follow the steps in the return form in your account within 30 days of receiving the jewelry, and we’ll send a courier to the specified address to pick up the jewelry, or deliver an exchange piece if applicable.
• Do I need to contact a transport company to pick up the return?
  No, this is not necessary. The request for the return pickup is automatically made when you submit the return request based on your preferences, either for pickup or drop-off at an easybox.
• I threw away the documents accompanying the jewelry, what can I do?
  If the documents received with the jewelry are missing, you can still return it without them.
• How do I hand the package over to the courier?
  Products to be returned must be appropriately wrapped, both in the jewelry storage box and in the shipping box. The package must be sealed, either by placing it in a delivery pouch or taping it with adhesive tape, to ensure the contents are not lost during transport.
• Do I need to print an AWB for my return?
  The courier will generate an AWB for your package as soon as it is in their possession.
• When will the courier come to collect the return?
  Unfortunately, the courier company does not offer the option to schedule return pickups from clients. Couriers are responsible for managing this aspect.
• How will I receive the refund for the returned order?
  For orders paid by credit card or bank transfer, the refund will be made to the same account from which the payment was made. For orders paid by cash on delivery, you must provide us with your bank details in IBAN format so we can refund you.
• How long will it take to receive my refund?
  We will refund the amount paid for the jewelry as soon as we have them back in our possession. Processing the transfer may vary based on your bank, taking from one to 4-5 days.

• What materials do you use for Indira jewelry?
  
  When it comes to silver, the only alloy we use is 925. Our offer also includes numerous silver jewelry pieces plated with Rose Gold, Yellow Gold, or Rhodium. These additional materials give the jewelry unique traits, starting from the distinctive appearance of Gold, and ending with enhanced wear resistance when it comes to Rhodium
  
  Our products often feature semi-precious stones. These are always natural and of the highest quality, which you can verify by observing the small particularities of each piece of jewelry. Thus, every time you choose semi-precious stones, you receive something unique.
  
  Additionally, our used materials include gold. Whether solid or just plated, this material is particularly resistant to external factors and wear.
  
• Will silver jewelry oxidize?
  Silver, no matter how well treated or maintained, will show signs of oxidation sooner or later. If you notice the process on your jewelry's surface, this is no cause for concern; it’s an entirely normal reaction. A simple jewelry cloth will successfully remove any residue.